1. Do you guarantee uptime?

Yes. We guarantee 99% uptime. On average, we operate at about 99.9% uptime.

2. How much time is there in 1% of a month?

1% of a month is approximately 8 hours.

3. What happens if my site is down for more than 1% of the month?

If your site is down for more than 1% of the month, we will credit one month's worth of service to your account.

4. Are there any restrictions on your guarantee?

We make every effort to ensure that your site is continuously up and running, however we have no control over outages elsewhere on the Internet that hinder access to your account. The Internet is a vast web of connections shared by many providers. We do guarantee what we can control, and when it comes to our guarantee, we put our money where our mouth is.